Technical Enhancement: Smartbro, HomeBro, or myBro (July 2014)

Are you currently a subscriber of this Internet Service Product from PLDT? Called "HomeBro or myBro or Smart Bro.

There is an increasing number of subscribers experiencing internet disruption for the past weeks or some even worse dealt with almost two weeks no internet service.

Then you must be aware that you're continuously paying for your internet bills even though you're experiencing poor internet connection or none at all which had been weeks and will likely to continue for months.  

Customers who are currently subscribed to Homebro, is calling the hotline 672-7277 or 888-1111. However, it seems that only the (recorder) kept repeating "We're currently undergoing technical enhancement. Please Call us Back after one hour". No response at all and not even a single progress occurred after weeks had past by your inefficient network engineers or internet infrastructure.



To all PLDT Management, Smart Communications, and CEO Manny V. Pangilinan:

Please be informed that your clients who paid bills last month did not or was not able to get the internet service which they should receive because of your prolong and inefficient technical/system enhancement as what your call center agents will call it.

Concerns:

1. When will your internet connection resume?
2. If ever it will resume, how long will the new connection last?
3. Please approve application for rebates faster in this terrible internet service due to your unusual technical/system enhancement. How much can we get our money back?